Shipping & Returns
Shipping information
All orders are shipped as Registered Mail via Hellenic Post.
Once a payment is fulfilled, the items are shipped within 3-5 business days. You will receive an email notification with the tracking number of your parcel once the order has been shipped.
If your parcel is lost or arrives damaged please get in touch and I will assist in anyway I can.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
If you do not re-arrange delivery and the order is returned to the studio I may have to charge you for any further delivery costs.
Shipping time
Greece: 1-4 days
Europe: 4-15 days
Rest of the world: 9-25 days
These shipping times might vary due to conditions outside my control.
Shipping costs
The exact shipping costs will be clear after you have chosen the selected products and filled in your personal details and shipping destination.
Customs and import taxes
Buyers are responsible for any customs fees, duty fees, VATs and/or import taxes that may apply in their country to receive their order. I'm not responsible for delays due to customs. Every country has different rules and thresholds for import. If you have concerns about this you must consult the regulations in your country prior to your purchase. Such fees are never included in the purchase price, and are entirely the responsibility of the buyer. I will not reimburse for the payment of any customs fees, duties, VATs, and/or import taxes. Shipments within the EU are not subject to custom fees.
Return Policy
In the event that you wish to return an item for any reason, please get in touch, and I will gladly reimburse the item's cost upon its receipt in satisfactory condition. It's important to note that I do not provide refunds for shipping costs.
The buyer is responsible for the return shipping expenses, as well as any applicable customs charges. Due to regulations in accordance with Greek law, packages originating from a country outside the European Union may undergo customs control, incurring an additional fee for reception. Once I receive the item from you in its original, unused, and undamaged state, a refund will be issued. Keep in mind that the processing and posting of the refund by your bank or credit card company may take some time.
Please initiate contact within 7 days of delivery and ship the items back within 14 days of delivery.
Exceptions / non-returnable items
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale